Loan Mitigation Trainer

Guild Mortgage

Loan mitigation trainer educating Guild Mortgage’s loss mitigation teams. Developing curricula, coaching employees, and auditing servicing documents for regulatory compliance.

Posted 8/14/2026full-timeRemote • California, New York • 🇺🇸 United StatesJunior💰 $56,309 - $79,184 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training development and delivery, particularly in mortgage loan servicing, while effectively utilizing adult learning theory. Proficient in performance analysis and coaching, with strong communication and organizational skills to enhance team capabilities.

Highest-signal resume keywords

Mortgage Training ExperienceTraining Content DevelopmentPublic Speaking SkillsMicrosoft Office Suite ProficiencyPerformance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentTechnical WritingLoan Servicing Compliance ReviewPerformance Metrics AnalysisAdult Learning Theory Facilitation

Soft Skills

Interpersonal SkillsProject ManagementCritical ThinkingEmpathyTime Management

Tools & Technologies

Microsoft TeamsSharePointPowerPointWordExcel

Industry Keywords

Loss MitigationRegulatory ComplianceTraining AdministrationCross-TrainingMetrics-Driven Environment

Tech Stack

Tools & technologies

AWSAzureCassandraCloudDynamoDBETLInformaticaITSMJavaKerasMongoDBMS SQL ServerMySQLNoSQLPostgresPythonPyTorchRedisScalaSDLCSQLTensorflow

About the role

Key responsibilities & impact

Conduct new hire training and support management with coaching and additional training for employees needing development
Facilitate all-hands training for department and division updates and changes
Design, develop, and maintain new hire curriculum and learning materials
Serve as a Loss Mitigation subject matter expert and communicate accurate information cross-functionally
Provide performance and progress feedback to trainees, employees, and leaders
Incorporate relevant feedback into training curricula
Review and audit loan-servicing documents, claims, modification figures, notices, appeal verbiage, and timelines for regulatory compliance
Review and audit income, expense, and qualifying information for compliance
Schedule and hold monthly mediations and personal meeting sessions as needed
Establish, document, and maintain department processes and procedures
Analyze performance metrics and develop coaching strategies
Identify departmental best practices and inefficiencies and recommend improvements to leadership
Cross-train employees interdepartmentally until proficient
Manage training administration, including scorecards, materials, and system access
Collaborate with Guild University and other Trainers
Support heavy production days as needed
Participate in special projects and perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent, required
Minimum one year experience in Guild Loan Servicing
Minimum two years' experience in mortgage training and experience in any of Guild's systems; OR minimum three years' experience in training or public speaking-related roles
Prior experience in training/teaching, both virtual and in-person, or presentation experience required
Prior experience developing training content and technical writing required
Ability to coach less experienced team members, respond to questions, and build capabilities
Ability to work in an emotionally demanding role requiring patience, empathy, and sensitivity
Ability to facilitate learning solutions using adult learning theory
Aptitude and desire to learn new tools and techniques quickly
Strong interpersonal, multitasking, project management, analytical, and critical thinking skills
Strong verbal and written communication and public speaking skills
Highly proficient use of Microsoft Teams, SharePoint, PowerPoint, Word, and Excel
Proficiency in Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications
Ability to work with minimal supervision and be self-motivated
Ability to coordinate meetings and set up training sessions
Excellent time management, organization, and attention to detail
Ability to work in a fast-paced, metrics-driven environment
Ability to adhere to and apply established process protocols
Availability to work Monday–Friday during the business week

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Pleasant work environment
Competitive compensation