Loss Mitigation Specialist, Short Sales
Guild Mortgage
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $29 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Collect and evaluate required documentation for incoming short sale packages
- Review borrower’s financial situation and hardship information to confirm hierarchy has been met
- Obtain required documentation to meet investor and insurer guidelines
- Order appraisals and ensure homeowners receive valuation notices and copies of appraisals
- Verify offers are made in accordance with requirements
- Submit short sale requests to investors as required by investor guidelines
- Send all required documents to borrower and escrow to ensure compliance with investor and insurer requirements
- Correspond with agents, third parties, escrow, title and homeowners
- Review all wires to ensure investor restrictions are met and approved
- Prepare and submit variances as needed
- Submit payoff short sale demands to Title
- Review incoming short sale wires and process closing steps
- Cancel Hazard Insurance on completed short sales or deed in Lieus
- Document all incoming correspondence so that service levels can be monitored to ensure state, investor, and insurer criteria have been met
- Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter
- Prepare complete and accurate call notes, written documentation, and update customer files in system
- Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues
- Follow Guild’s information security policies
- Assist with internal and external audit requests
- Perform other duties as assigned
Requirements
- Bachelor's Degree directly related to the position or equivalent, preferred
- Minimum three years' experience total in back-office mortgage servicing experience required
- Minimum two years' experience in loss mitigation roles
- Bilingual preferred
- Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations
- Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred
- Strong interpersonal and problem-solving skills
- Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required
- Basic math skills required
- Familiarity with document retention software; Blitzdoc preferred
- 10-key by touch strongly preferred
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- LTD
- 401(k) with employer match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage servicingloss mitigationdocument retentionmath skillscomplianceregulatory requirementsshort sale processingvariance preparationappraisal orderingpayoff short sale demands
Soft skills
interpersonal skillsproblem-solving skillsorganizational skillsdetail-orientedcommunication skillspatienceprofessionalismtimely responsecustomer servicecollaboration
Certifications
Bachelor's DegreeCFPB knowledgeFCRA knowledgeFDCPA knowledge