Collect and evaluate required documentation for incoming short sale packages
Review borrower’s financial situation and hardship information to confirm hierarchy has been met
Obtain required documentation to meet investor and insurer guidelines
Order appraisals and ensure homeowners receive valuation notices and copies of appraisals
Verify offers are made in accordance with requirements
Submit short sale requests to investors as required by investor guidelines
Send all required documents to borrower and escrow to ensure compliance with investor and insurer requirements
Correspond with agents, third parties, escrow, title and homeowners
Review all wires to ensure investor restrictions are met and approved
Prepare and submit variances as needed
Submit payoff short sale demands to Title
Review incoming short sale wires and process closing steps
Cancel Hazard Insurance on completed short sales or deed in Lieus
Document all incoming correspondence so that service levels can be monitored to ensure state, investor, and insurer criteria have been met
Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter
Prepare complete and accurate call notes, written documentation, and update customer files in system
Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues
Follow Guild’s information security policies
Assist with internal and external audit requests
Perform other duties as assigned

Requirements

Bachelor's Degree directly related to the position or equivalent, preferred
Minimum three years' experience total in back-office mortgage servicing experience required
Minimum two years' experience in loss mitigation roles
Bilingual preferred
Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations
Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred
Strong interpersonal and problem-solving skills
Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required
Basic math skills required
Familiarity with document retention software; Blitzdoc preferred
10-key by touch strongly preferred
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required

Benefits

medical
dental
vision
life insurance
AD&D
LTD
401(k) with employer match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage servicingloss mitigationdocument retentionmath skillscomplianceregulatory requirementsshort sale processingvariance preparationappraisal orderingpayoff short sale demands

Soft Skills

interpersonal skillsproblem-solving skillsorganizational skillsdetail-orientedcommunication skillspatienceprofessionalismtimely responsecustomer servicecollaboration

Certifications

Bachelor's DegreeCFPB knowledgeFCRA knowledgeFDCPA knowledge