Field Training & Onboarding Supervisor

Guild Garage Group

Field Training & Onboarding Supervisor managing onboarding programs across Guild's growing service brands. Seeking organized, operationally-minded professional to enhance new hire training.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Guild Garage Group is seeking a highly organized, operationally minded, and relationship-driven Field Onboarding Supervisor to own and scale onboarding programs across our growing portfolio of brands.
Own and manage onboarding and early training programs
Maintain and continuously improve onboarding curriculum, training materials, facilitator guides, SOPs, assessments, and certifications
Ensure onboarding programs remain current and aligned with operational processes, systems, tools, and expectations
Standardize onboarding experiences while allowing flexibility for brand-specific needs
Build and support scalable onboarding frameworks as Guild continues to grow and acquire new brands
Facilitate engaging virtual and/or in-person onboarding sessions for new hires
Deliver high-energy training experiences focused on practical application and skill development
Conduct role plays, coaching sessions, certifications, and onboarding check-ins
Support new hires throughout onboarding through regular follow-up, coaching, and progress tracking
Reinforce company culture, accountability, and operational expectations during onboarding
Partner closely with brand leadership to support successful onboarding execution and field readiness
Help operational leaders strategize onboarding experiences based on team structure, staffing, and operational capacity
Support train-the-trainer initiatives to help field leaders effectively reinforce onboarding and OJT expectations
Monitor onboarding progress, certification completion, and onboarding adherence across brands
Conduct onboarding audits and identify opportunities to improve onboarding consistency and execution
Build strong relationships with operational leaders and act as a trusted onboarding partner
Track onboarding metrics including ramp progression, onboarding completion, retention trends, certification outcomes, and performance indicators
Partner with Recruiting, Operations, and leadership teams to identify onboarding gaps and performance trends
Maintain onboarding systems, learning platforms, reporting, and training documentation
Use onboarding data and feedback to continuously improve onboarding effectiveness and learner outcomes
Manage onboarding communications, scheduling, attendance tracking, and program coordination across multiple time zones
Collaborate with Operations, Recruiting, HR, and Brand Leadership teams to align onboarding programs with business needs
Support implementation of new operational processes, tools, and systems into onboarding experiences
Help create a consistent onboarding experience that supports employee retention, readiness, and long-term success.

Requirements

What you’ll need

3+ years of experience in onboarding, training, enablement, learning & development, coaching, or operational training
Experience in service-based, home service, field operations, installation, trades, or customer-facing operational environments strongly preferred
Previous experience building, managing, or facilitating onboarding programs preferred
Strong facilitation and presentation skills with the ability to engage both virtual and in-person audiences
Strong coaching, communication, and relationship-building skills
Ability to influence operational leaders and drive accountability across teams
Experience creating onboarding content, SOPs, assessments, guides, and learning materials
Strong organizational, project management, and follow-up skills
Comfortable managing multiple priorities, brands, stakeholders, and time zones simultaneously
Experience with onboarding systems, LMS platforms, or operational tools such as ServiceTitan or eduMe preferred
Sales or commission-based operational experience is a plus
Willingness to travel 25%

Benefits

Comp & perks

Competitive pay with incentives
Health, Vision, Dental insurance
PTO
Holidays
401k and matching
Employee Discount
Employee Referral

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboardingtrainingenablementlearning & developmentcoachingfacilitationpresentationcontent creationSOPsproject management

Soft Skills

organizationalcommunicationrelationship-buildinginfluencingaccountabilityengagementfollow-upflexibilitycollaborationtime management