Director of Intake
GUIDING LIGHT HOSPICE INC
full-time
Posted on:
Location Type: Hybrid
Location: Norcross • United States
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Job Level
About the role
- Receive and process referrals for hospice care from the Guiding Light Hospice marketing team members, healthcare providers, families, and other sources
- Verifies insurance eligibility and coverage including obtaining initial authorizations for services and seeks reauthorization for ongoing or additional services
- Coordinate with healthcare professionals, including physicians, nurses, and social workers, to gather necessary demographic and medical information and other documentation
- Communicate effectively with patients and their families to explain the hospice program, services offered, and expectations for care
- Works with members of the billing team to ensure that managed care customers are billed according to managed care organization agreements
- Establishes and maintains positive working relationships with current and potential managed care customers
- Promptly responds to managed care customer’s requests and concerns
- Assists in building community, customer, payer and patient perceptions of Guiding Light Hospice as a high-quality provider of services
- Coordinate scheduling of admissions and ensure timely transitions to hospice care
- When applicable, coordinate scheduling of hospice nurse practitioners for completion of initial face to face visits
- Collaborate with insurance companies to verify coverage and obtain authorizations for hospice services
- Maintain accurate and confidential patient records, ensuring compliance with regulatory standards and organizational policies
- Provide ongoing support and assistance to patients and families throughout the intake process, addressing questions, concerns, and emotional needs
Requirements
- Bachelor's degree in social work, nursing, healthcare administration, or related field (preferred)
- Previous experience in hospice, healthcare coordination, or patient advocacy
- Strong interpersonal skills and ability to communicate effectively with individuals from diverse backgrounds
- Compassionate and empathetic approach to supporting patients and families during difficult times
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously
- Knowledge of medical terminology, healthcare regulations, and insurance procedures
- Proficiency in computer applications, including electronic medical records systems and Microsoft Office Suite
- Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
Benefits
- Highly Competitive Salary and Bonus Opportunity
- Paid Weekly
- 401K with Company Match
- Medical, Dental and Vision Insurance
- Generous PTO Plan
- Six Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyhealthcare regulationsinsurance procedureshospice care coordinationpatient advocacyauthorizations for servicesbilling processesconfidential patient recordsscheduling of admissionstransition to hospice care
Soft Skills
interpersonal skillseffective communicationcompassionempathyorganizational skillstime managementprioritizationautonomyassertivenessflexibility
Certifications
Bachelor's degree in social workBachelor's degree in nursingBachelor's degree in healthcare administration