Customer Service Coordinator

Guidewire Software

Customer Service Coordinator at Guidewire managing enterprise SaaS and cloud deployments with a focus on customer success. Collaborating with cross-functional teams to drive successful go-lives and measurable value realization.

Posted 7/29/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in managing enterprise SaaS and cloud deployment projects, with a strong focus on customer engagement, risk analysis, and cross-functional team leadership. Proficient in translating business objectives into technical requirements and driving solutions through effective communication and collaboration.

Highest-signal resume keywords

Enterprise SaaS ManagementCloud Deployment ProjectsAgile Project ManagementRisk AnalysisCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData Requirements TranslationUser Acceptance TestingProblem SolvingAudit Conducting

Soft Skills

Customer FocusClear CommunicationInfluencing SkillsExpectation ManagementAttention to Detail

Tools & Technologies

JiraAsanaAgile Tools

Industry Keywords

SaaSCloudDeploymentStakeholder ManagementRisk Mitigation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage the full lifecycle for multiple enterprise SaaS and cloud deployments—from scoping and planning through cut-over and stabilization
Serve as the primary point of contact for customers, providing timely updates, surfacing risks, and facilitating decisions
Translate customer business objectives into clear technical and data requirements
Coordinate cross-functional resources, track dependencies, and drive risk mitigation plans
Conduct proactive audits to identify issues or improvement opportunities, investigate root causes, and drive solutions in collaboration with technical and business stakeholders
Establish test plans and acceptance criteria, coordinate user acceptance testing, and monitor initial performance

Requirements

What you’ll need

4+ years of experience managing enterprise SaaS or cloud deployment projects
Demonstrated ability to embrace AI and apply it to your current role
Proven track record leading cross-functional teams and external stakeholders from kickoff through successful go-live
Strong customer focus, with the ability to listen deeply, influence constructively, manage expectations, and turn challenges into opportunities
Clear, concise communication skills—written, verbal, and presentation
Hands-on experience with agile project and work management tools (such as Jira, Asana, or similar)
Strength in risk analysis, prioritization, and structured problem solving under tight timelines and changing circumstances
High attention to detail and comfort working with large datasets

Benefits

Comp & perks

Flexible work environment, including the ability to work remotely within Canada
Health and wellness benefits designed to support you across different life stages and work arrangements
Paid time off programs, including volunteer time off, so you can recharge, pursue personal interests, and give back to your community
Market-competitive pay and incentive programs that recognize your impact and contribution to Guidewire’s growth, innovation, and customer success
Continual development and internal career growth opportunities, including access to cutting-edge projects, AI learning, and global collaboration across teams and regions