Cloud Platform Support Engineer III

Guidewire Software

full-time

Posted on: 9/20/2025

Origin: • 🇮🇪 Ireland

✨ AI Apply

Mid-LevelSenior

AWSCloudDNSDockerGuidewireJavaJenkinsKubernetesLinuxTCP/IP

About the role

Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards
Document and maintain technical articles, troubleshooting guides, knowledge base articles, and runbooks
Collaborate with cross-functional teams on complex issues involving system integration and custom configurations
Develop and maintain in-depth knowledge of the platform through company-sponsored training and experience
Contribute to an environment that encourages information sharing, team-based resolution activity, and cross-training
Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact
Provide 24x7 service to customers using Guidewire Cloud as part of the Product Development Operations (PDO) organization

Bachelor’s Degree in Computer Science (or a related STEM field), or related experience
Proficiency in networking protocols and concepts, including TCP/IP, HTTP, DNS, and load balancing
Familiarity with AWS, Docker, Linux, and Kubernetes
Knowledge of Bash scripts is a plus
General familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar) and relational databases
Familiarity with software development lifecycle
Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus
Demonstrated ability to embrace AI and apply it to your role and use data-driven insights to drive innovation and continuous improvement