Platform Engineer

• Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards
• Document and maintain technical articles, troubleshooting guides, knowledge base articles, and runbooks
• Collaborate with cross-functional teams on complex issues involving system integration and custom configurations
• Develop and maintain in-depth knowledge of the platform through company-sponsored training and experience
• Contribute to an environment that encourages information sharing, team-based resolution activity, and cross-training
• Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact
• Provide 24x7 service to customers using Guidewire Cloud as part of the Product Development Operations (PDO) organization

Cloud Platform Support Engineer III

Senior Frontend Platform Engineer

Staff Frontend Platform Engineer

Lead Platform Engineer, Build and Release