Configure, publish, and maintain proctored exams, ensuring accuracy and adherence to security protocols.
Manage exam lifecycles, including versioning, refresh cycles, and form retirement, while maintaining detailed documentation and audit trails.
Produce and validate operational and performance reports, handling sensitive data with discretion.
Review and process proctoring incidents, support escalations, and ensure exam integrity through standardized protocols.
Support technical administration of exam delivery systems, proctoring platforms, and LMS integrations, including API-based workflows and access controls.
Provide tiered technical support, troubleshoot issues, and communicate solutions to both technical and non-technical stakeholders.
Contribute to exam content development, psychometric analysis, and AI-assisted exam innovation under established governance.

Requirements

Demonstrated ability to embrace AI and apply it to your current role
Bachelor’s degree or equivalent experience in Information Systems, Computer Science, Data Analytics, Educational Technology, Psychology, or a related field
Strong problem-solving, analytical, and troubleshooting skills
Experience with office productivity suites (Google Workspace or Microsoft Office 365)
Familiarity with email, collaboration, and communication tools
Working knowledge of web technologies (browsers, basic HTML/CSS, networking concepts)
Comfort with technical systems, structured data, reporting tools, and ticketing/help desk systems
Excellent written and verbal communication skills
Ability to manage tasks, prioritize issues, and handle sensitive information with professionalism
Exposure to LMS platforms, assessment tools, or proctoring systems (preferred)
Experience with project management tools (e.g., Monday.com, JIRA) (preferred)
Basic understanding of APIs, integrations, or SSO concepts (preferred)
Familiarity with advanced reporting tools (Excel, SQL, dashboards, BI platforms) (preferred)
Coursework or experience in AI, machine learning, or prompt engineering (preferred)
Interest in psychometrics, standardized assessment, or certification programs (preferred)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIdata analyticsHTMLCSSreporting toolsAPIsSQLpsychometric analysisLMS platformsproject management

Soft Skills

problem-solvinganalytical skillstroubleshootingcommunicationtask managementprioritizationprofessionalismcollaborationattention to detailadaptability