Customer Success Manager
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $108,000 - $162,000 per year
Tech Stack
About the role
- Develop strategic account plans that expand the relationship and promote growth
- Drive cross-functional collaboration to accelerate adoption and value
- Create trusted partnerships that result in engaged customer advocates
- Lead executive level engagements focused on value creation
- Define and execute a renewal strategy that promotes growth
- Promote operational excellence in portfolio, account and team management
- Understand customer priorities and facilitate engagements to meet their needs
- Recognize incremental sales opportunities across Guidewire solutions
- Engage with customers to develop deep understanding of their product experience
- Serve as the voice of the customer to facilitate feedback
Requirements
- 5+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)
- Knowledge of the P&C insurance space, industry trends and challenges
- Passion for solving problems, thinking creatively, and delivering results
- Ability to build and manage C-suite relationships
- Capable of quickly building trust and establishing deep relationships
- Executive leadership and communication experience
- Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure
- Demonstrated account planning and management skills
- Ability to travel as needed to client locations, industry events and company initiatives
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successsalestechnology consultingaccount planningportfolio management
Soft Skills
strategic thinkingcross-functional collaborationrelationship buildingexecutive communicationproblem solvingcreativitytrust buildingmulti-taskingoperational excellence