Technical Account Manager
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $116,000 - $174,000 per year
About the role
- Build and maintain relationships with cloud customers
- Engage during customer cloud implementations and post-production phases
- Serve as a liaison between customer and internal teams
- Provide technical feature education and enablement
- Manage incidents and escalations
- Analyze production operational tasks and provide insights
Requirements
- 4+ years of experience as a Technical Account Manager in SaaS or cloud-based software
- 2+ years of applied project experience with Guidewire applications
- Strong command of the English language with excellent communication skills
- Bachelor's Degree (B.S., B.A.) or equivalent from a higher education institution
- Authorized to work in the United States
- Experience with customer support systems such as Salesforce, Jira, Google Enterprise, Confluence, and Slack
- AWS Practitioner Certification is desired
- Applied DevOps experience is nice to have
Benefits
- Health insurance
- Dental and vision insurance
- Paid time off
- Company sponsored retirement plan
- Annual company bonus plan
- Commissions
- Long term incentive awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Guidewire applicationsDevOpscloud implementationsincident managementoperational analysis
Soft Skills
communicationrelationship buildingcustomer engagementtechnical educationproblem-solving
Certifications
AWS Practitioner Certification