Guidewheel

Technical Account Manager

• Guidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision.
• The Technical Account Manager will play a critical role in launching and supporting customers to successfully implement and get value from Guidewheel.
• The role covers supporting customers in the North American time zone and might require travel to various customer sites across the US, Canada and Mexico.
• This role requires exceptional customer-facing communication through remote technology (we support our customers remotely), the ability to quickly understand a customer’s business and troubleshoot technical issues or questions, and comfort explaining technology products to all types of users.
• Success in the Technical Account Manager role will be measured by the following:
• Time to successful implementation of Guidewheel solution after Sales
• Resolution of customer technical issues
• Guidewheel customer satisfaction, as measured by Net Promoter Score (NPS)
• Work is expected to include:
• Performing an assessment of the customer’s current machine infrastructure
• Preparing and ordering the equipment needed for the Guidewheel installation
• Guiding customers through the installation process
• Performing an initial configuration and data check within Guidewheel
• Ensuring accuracy of the data with the customer and adjusting as needed
• Troubleshooting the installation to determine root cause for inaccurate readings or poor signal strength
• Configuring additional users, implementing best practice settings, and auditing thresholds on an ongoing basis
• Working with Customer Success for a smooth hand off
• Ad hoc troubleshooting of system configurations, supporting implementation of new feature upgrades.
• Build and improve documentation regarding installation, troubleshooting, and best practices.
• To be successful in this role, you will need a deep understanding of Guidewheel’s technology and installation strategy; strong, ongoing relationships; robust customer communication; proactive Guidewheel-based solutions to customer problems; and the use of engineering and technical skills to meet customer needs. This role can provide the opportunity for significant growth with the company if desired.

Business Development Rep

• Sourcing new business opportunities and driving revenue through outbound prospecting efforts via cold calling, email campaigns, and other channels. Be incentivized to hit daily, weekly, and monthly Key Performance Indicators (KPIs).
• Partnering with our marketing, sales, customer success and revenue operations teams to source new business and fuel our growth.
• Powering Guidewheel’s outbound engine via strategic decision-making, speaking to value, and managing a growing volume of accounts in a fast-paced, high activity environment.
• Being the first point of contact our customers have with Guidewheel. You’ll serve on the front-lines for our Go-To-Market engine and be our ultimate advocate as we scale.
• Tracking and running experiments to constantly improve the conversion funnel.
• Asking targeted and thoughtful questions to reveal value, and build a point of view to qualify our customer’s needs and overcome objections.
• Using technology to manage a high volume of prospects and make data-driven decisions for time prioritization.
• Partnering directly with and learning from experienced Account Executives by shadowing many of the meetings you schedule, follow the sales process kick-started by your efforts, and share recognition.

Technical Account Manager

Business Development Representative