Account Management Specialist II
GuideWell Source
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $65,400 - $81,700 per year
About the role
- Provide field service support and coordination to specific assigned key complex group customers.
- Work with Account Manager on development and execution of Account Management Plan
- Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers
- Achieve an understanding of client’s organization and business processes, both formal and informal
- Educate accounts on BCBSF sales process, products, policies, and procedures and support the appropriate execution
- Act as liaison or key point of contact between account, business partner, TPA’s, reinsurers, BCBSF and other BCBS plans
- Facilitate the interface between client and BCBSF staff and management
- Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements
- Represent BCBSF in competitive enrollment situations and influence selection of BCBSF as the employee’s insurance choice
- Develop and implement account tactical plans based on needs analysis and continually update strategy as the situation changes
- Monitor account management to provide value added impact for renewal decision making
- Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners
Requirements
- 5+ years related work experience in service, marketing or sales position, preferably in the health care or employee benefits arena
- Related Bachelor’s degree or additional related equivalent work experience
- Demonstrated ability to identify and address complex business issues Excellent problem solving skills
- Health and Life Insurance license Required
- Superior presentation, written, and communication skills
- Effective change agent
- Demonstrated skills in customer relations 35% travel time requiring overnight stays.
- Incumbent may need to reside in the area where the position is housed
- Demonstrated ability to handle multiple tasks in a fast paced environment
- Demonstrated ability to work/facilitate multi-functional work group; demonstrated team/collaborative skills
Benefits
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off, volunteer time off, 10 holidays and 2 well-being days
- Additional voluntary benefits available; and a comprehensive wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementbusiness process analysisenrollment coordinationneeds analysisproject managementsales process educationtactical planningcustomer relationsproblem solvingpresentation skills
Soft Skills
communication skillscollaborative skillschange agentrelationship buildingorganizational skillsmulti-taskinginfluencing skillsteamworkadaptabilityinterpersonal skills
Certifications
Health and Life Insurance license