Guideway Care

Customer Service Representative

Guideway Care

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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Salary

💰 $14 per hour

Job Level

Junior

About the role

  • Answer telephone promptly and in a polite and professional manner
  • Obtain and enter accurate demographic information into electronic medical record
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Seeks and supports changes in call flow processes and communication services
  • Suggests improvements and participates in organized efforts to improve service levels
  • Meets and exceeds call volume standards
  • Adheres to all HIPAA policies
  • Adheres to all Sequence Health policies
  • Direct calls to other departments as needed
  • Use sound judgment in handling calls, especially with upset patients
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse
  • Make reminder calls as requested
  • Make calls to reschedule appointments when necessary
  • Provide assistance with call backs and other projects as call volume permits
  • Manage multiple clients in a fast-paced environment
  • Handle high volume of phone calls, with a minimum of 6 hours per shift
  • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

Requirements

  • 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
  • 1+ years experience working in a call center preferred
  • 1+ years experience working in a medical or healthcare environment preferred
  • Previous medical scheduling experience preferred
  • Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
  • Ability to handle confidential and sensitive information
  • Ability to handle a "call center" environment: work quickly and multi-task
  • Ability to multi-task using several systems and multiple monitors at the same time
  • Proficient with technology, software applications, and phone systems
  • Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account (FSA)
  • Company paid short- and long-term disability
  • Employee Assistance Program
  • Life Insurance
  • Accident insurance
  • Other voluntary benefit programs for employees and their eligible dependents
  • 401(k) retirement plan with a company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical schedulingcall center experiencecustomer servicedemographic information entryHIPAA compliancecall flow process improvementmulti-taskingphone systems proficiencyMicrosoft Office SuiteInternet proficiency
Soft Skills
verbal communicationwritten communicationproblem-solvingcollaborationsound judgmentcustomer-focused serviceadaptabilitytime managementpositive attitudeproactive approach