Guidepost Solutions

Customer Support

• Establishes and maintains user accounts, roles, tasks and objects ensuring appropriate permissions are in place while maintaining system security and data integrity.
• Provides day-to-day support to all users, troubleshooting problems, and providing aid in resolutions by working with system partners to resolve issues.
• Supports Director with new projects, implementations, upgrades, configurations, and testing & supporting systems in a production environment.
• Trains users and involved in the development of training materials.
• Continually learns new systems and stays up to date on all new technologies.
• Works efficiently and responds with urgency to internal stakeholders requests and completes tasks on time, with limited direction.

System Support Specialist

Consultant

• Manage and support project development in the region
• Physical security and low-voltage system project management, design, implementation, and quality control
• Manage large complex projects and clients, managing client and internal deliverables
• Meet client budget, quality control, and scheduling requirements for projects
• Track project related issues and work with project team members to follow up on issues and status
• Identify barriers to resolving issues and work to develop strategies to overcome barriers
• Provide follow activities around issues
• Customer relations, including maintenance of customer satisfaction metrics, responding to customer inquiries, answering phone inquiries and technical end user questions
• Collaborate with business development team to promote to target market leaders within Security, Engineering and Consulting industry
• Managing special consulting assignments for key clients and directing internal project manager deliverables
• Work with senior leadership to communicate plans, initiatives, and goals

Senior Consultant

• Serves as a senior technical leader within the Data Center and Critical Infrastructure practice
• Provides deep subject matter expertise, technical direction, and strategic guidance across complex, mission‑critical engagements
• Acts as a trusted advisor to clients, internal teams, and leadership
• Shapes technical solutions, sets standards, and mentors engineers
• Supervises, trains, and mentors employees
• Leads and manages projects including profitability, cost control, revenue projections, and employee productivity
• Facilitates effective project team and cross-functional interactions
• Responsible for delivering a high level of customer service and client satisfaction
• Develops and maintains connections with key industry personnel and manufacturers

Principal Consultant

Director

• Demonstrate expert knowledge of the Controlled Substances Act, its implementing regulations, and DEA diversion control requirements.
• Serve as a subject matter expert in DEA regulatory compliance and diversion prevention, including detection, response, and remediation strategies.
• Assess, analyze, design, and implement comprehensive DEA compliance and diversion control programs for clients.
• Monitor, update, and integrate compliance policies, processes, and procedures to mitigate current and future regulatory risk.
• Incorporate industry best practices, recent enforcement trends, and DEA guidance into tailored client solutions.
• Develop and deliver effective training and awareness programs, including in‑person, virtual, and diversion‑focused education.
• Initiate, organize, and drive timely completion of projects aligned with client objectives and Guidepost goals.
• Create comprehensive client reports detailing investigation findings, trends, diversion risks, and corrective action plans.
• Drive data analysis and insights to inform compliance enhancements and program improvements.
• Serve as a primary client relationship lead, providing trusted advisory support and ensuring high‑quality service delivery.
• Engage with clients in a timely, ethical, and professional manner.
• Lead, mentor, and manage team members, including assigning work, ensuring quality of deliverables, and supporting professional development.
• Own and manage engagement and practice-level budgets.
• Identify, pursue, and support new business development opportunities, including expanding existing client relationships.
• Contribute to proposal development, scope definition, and client presentations.
• Seek out and support new client engagement opportunities that advance the growth of the DEA Regulatory Compliance and Diversion Control practice.

System Support Specialist

Senior Consultant

Principal Consultant

Managing Director