GuidePoint Security

Sales Operations Manager

• Use SalesForce.com to generate quotes, track opportunities and process orders
• Promptly responding to internal and external inquiries
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives
• Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
• Develop and maintain relationship with GuidePoint key Vendors and Customers
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Leverage resources and relationships to bring Value to Customers
• Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders
• Work with the team to analyze information and make decisions that benefit GuidePoint Security
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring we are delivering to customers on what they need

Sales Operations Specialist – SLED

Security Analyst

• GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.
• Seeking a Security Analyst with a proactive mindset to prevent incidents rather than just respond.
• Collaborate as a team player and learn from constructive criticism to stay ahead of emerging threats and innovative threat actors.
• NOTE: Hybrid position, requiring candidates in/near Philadelphia, PA to work onsite 1 week per month.

Architect

• Deploy, configure, manage, and support Okta, Auth0, Ping Identity (PingFederate, PingOne, PingOne AIC), and Microsoft Entra ID environments
• Manage user lifecycle governance including provisioning, deprovisioning, and access certification workflows
• Maintain authentication policies, authorization rules, access workflows, and security controls
• Implement and oversee Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Adaptive Authentication
• Ensure adherence to least-privilege and Zero-Trust principles for all user and application identities
• Support modern IAM capabilities such as: Just-in-Time (JIT) access provisioning, Conditional Access and risk-based authentication, API access management and OAuth/OIDC flows, Cloud-native identity federation, Identity lifecycle automation and governance, Passwordless and phishing-resistant authentication, Workforce and customer identity management (CIAM)
• Assist in building automated identity workflows for application onboarding and user access requests
• Integrate IAM platforms with AD/LDAP, cloud directories, SIEM, SCIM provisioning, SAML/OIDC applications, and cloud services (AWS/Azure/GCP)
• Onboard new applications, SaaS platforms, APIs, and services to Okta, Ping Identity, and Entra ID
• Configure identity providers (IdP), service providers (SP), federation protocols, and API gateways
• Develop automation for user provisioning, access reviews, and monitoring using PowerShell, Python, or REST APIs
• Implement access governance policies, role-based access control (RBAC), and attribute-based access control (ABAC)
• Configure and maintain directory synchronization, identity federation, and hybrid identity architectures
• Support identity threat detection, anomaly monitoring, and security incident response
• Champion projects from an ownership perspective, taking full accountability for successful delivery and client outcomes
• Drive client customer satisfaction by maintaining proactive communication, managing expectations, and ensuring quality deliverables
• Provide strategic oversight across multiple concurrent projects, ensuring alignment with client objectives and timelines
• Enhance delivery team efficiency through mentorship, technical guidance, and process optimization
• Ensure appropriate staffing on projects by assessing technical requirements and team capabilities
• Identify and mitigate project risks, escalating issues when necessary to maintain project health
• Collaborate with project managers and leadership to optimize resource allocation and project planning
• Conduct regular project health checks and implement corrective actions to keep engagements on track
• Foster strong client relationships through technical excellence and consultative approach
• Lead post-implementation reviews and capture lessons learned to continuously improve delivery practices
• Develop and refine standard operating procedures (SOPs) and templates to improve consistency and quality across engagements
• Create and maintain technical documentation, implementation guides, and best practice frameworks
• Standardize delivery methodologies and tooling to enhance team productivity and client outcomes
• Provide technical expertise during the presales process to support new business opportunities
• Assist with project scoping activities, including technical discovery and requirements gathering
• Develop Level of Effort (LOE) estimates for proposed IAM implementations and engagements
• Contribute to Statement of Work (SOW) development, ensuring technical accuracy and feasibility
• Support proposal development with technical content, solution architectures, and implementation approaches
• Act as a liaison between the sales organization and delivery practice to ensure smooth handoffs
• Participate in client-facing presentations and technical demonstrations during the sales cycle
• Provide subject matter expertise to address technical questions and concerns from prospective clients
• Collaborate with sales teams to identify opportunities for service expansion and upsell within existing accounts

IAM Architect – Access Management, CIAM

Salesforce Administrator

• Serve as the primary escalation point for complex technical issues and critical incidents
• Lead problem management initiatives and drive continuous improvement across support processes
• Mentor and develop junior support specialists, establishing best practices and knowledge-sharing frameworks
• Collaborate with delivery team to document delivery support standard operating procedures for system configuration, customization, and optimization
• Evaluate and implement tools, processes, and methodologies to enhance support delivery
• Provide senior-level technical expertise across multiple Enterprise Applications
• Document interactions and resolutions clearly, communicating technical information effectively.
• Act as a customer advocate, providing feedback for product improvements.
• Maintain a positive and professional attitude while adhering to company policies.
• Efficiently manage support requests using tools like Jira and Slack Chat.
• Create Knowledge Articles based on common issues and suggest training content.

Senior Salesforce Support Specialist

Operations

• Create private offers for customers in CSP Marketplaces (AWS, Microsoft Azure, Google), collaborating with account executives and sales operations.
• Provide subject matter expertise and training to internal team members, vendor partners, and customers.
• Serve as the primary point of contact for escalations related to private offer requests and troubleshooting.
• Own and maintain comprehensive documentation for all marketplace related business processes.
• Ensure data accuracy and integrity in Salesforce of all data relating to marketplace opportunities.
• Support the accounting team with marketplace billing inquiries and resolution.

Marketplace Operations Specialist

DevOps Engineer

• Develop and implement standardized process templates for DevSecOps service delivery
• Create and manage project planning documentation to ensure smooth delivery and execution
• Establish a centralized knowledge base of best practices, guidelines, and standards for DevSecOps
• Collaborate with cross-functional teams to identify process improvements and implement changes
• Manage key engagements and projects with strategic customers on DevSecOps projects ensuring smooth implementation and alignment with customer needs and expectations
• Coordinate with Project Managers to ensure smooth delivery and preemptive escalations
• Conduct project check-ins with sub-teams to discuss status of active projects
• Establish measurable and repeatable DevSecOps delivery processes, reducing escalations and improving response times
• Utilize Salesforce and other tracking systems to monitor project budgets, burn rates, and delivery timelines
• Develop and maintain standardized process templates for DevSecOps services delivery
• Establish and maintain a centralized knowledge base of best practices, guidelines, and standards for DevSecOps services delivery
• Develop and implement deployment plans specific to tools and engagement types to enhance delivery efficiency
• Track and report team utilization and forecasted engagements to ensure team capacity
• Conduct regular process assessments to identify areas for improvement and opportunities for efficiency gains
• Develop and implement process monitoring and reporting metrics to track key performance indicators (KPIs)

DevSecOps Delivery Manager

Security Engineer

• Collaborate across GuidePoint sales and service teams and provide thought leadership for customers, partners, and internal partners.
• Act as a pivotal bridge between our sales and delivery teams.
• Field new opportunities, accurately scope projects, and represent our delivery capabilities to clients.
• Leverage technical expertise and consultative approach to drive business growth and ensure client satisfaction.
• Provide expert guidance on the GuidePoint Security Information Assurance services portfolio.
• Collaborate with sales teams to identify client needs, develop tailored solutions, and contribute to proposal development.
• Accurately report opportunities and forecast for service-related engagements.
• Drive revenue and profitability by expanding our customer base and deepening engagements with existing clients.
• Lead strategic planning sessions and workshops with executive teams to align security solutions with business objectives.
• Understand and articulate complex technical information to both technical and non-technical audiences.
• Enable and educate field Account Executives to engage strategically with their customers.
• Support partners and sales campaigns by developing services and programs that can be leveraged company wide.
• Contribute to practice development and enhancement of service offerings.
• Stay at the forefront on the information security industry by perpetually strengthening relevant skills and knowledge.
• Incorporate industry developments into service delivery and client solutions.
• Travel up to 20% may be required to support clients.

Senior Security Consultant – Security Solutions

• Observe and participate in vendor demonstrations of AI-powered security tools
• Assist in developing AI-driven workflows for security reporting and documentation
• Research emerging AI/ML applications in vulnerability management and code review
• Support the team in building prototypes for AI-assisted security processes
• Help identify opportunities where AI and automation can improve security operations
• Shadow security assessments and manual testing engagements
• Assist in reviewing and validating security findings from various tools, as applicable
• Observe SDLC activities and build familiarity with SSDLC phases and activities
• Support maintenance of security documentation and knowledge base
• Help with security tooling configuration and optimization tasks