Senior Customer Success Manager, Enterprise
Cobalt
Cyber Security
Professional Services Operations Specialist
GuidePoint Security
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Partner with Services Leadership to maintain and enhance project scoping information
- Ensure accuracy and completeness of client responses and requirements documentation
- Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders
- Work with the Proposal Support Group (PSG) to deliver accurate, timely proposal responses
- Establish consistency and standardization across service offerings; create templates and procedures
- Identify gaps in workflows, recommend improvements, and maintain process documentation
- Perform quality assurance on proposals and project documentation to prevent delivery issues
- Serve as liaison between back-office, sales, delivery teams, and other stakeholders; support forecasting
- Maintain estimating data in Salesforce and related systems; support services pipeline tracking and reporting
- Address invoicing and accounting discrepancies as they arise; support operational excellence initiatives
Requirements
- Detail-Oriented Mindset: Demonstrated ability to catch errors others miss and maintain accuracy in high-volume environments
- Process Improvement Skills: Experience identifying inefficiencies and implementing solutions
- Technical Aptitude: Comfortable learning and working with various software platforms
- Communication Excellence: Strong written and verbal communication skills with ability to interact professionally with all levels of the organization
- Organizational Skills: Proven ability to manage multiple priorities and meet deadlines
- Problem-Solving: Analytical mindset with ability to think critically and propose solutions
- Self-Motivation: Ability to work independently in a remote environment
- Preferred: Experience with Salesforce or similar CRM platforms
- Preferred: Background in IT, cybersecurity, or professional services
- Preferred: Project management or services delivery experience
- Preferred: Understanding of SOW development and contract management
- Preferred: Security certifications are a plus
- Application requirement: Submit resume and a cover letter including the phrase "Process Excellence" describing approach to operational improvement
