Customer Success Manager
GuidePoint Security
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Support elite/strategic accounts, this includes but not limited to:
- Professional Service Engagement management.
- Produce executive-level metrics, reporting, and manage SLAs.
- Support Large Scale Security Projects and be able to speak to the project at all levels of organization (network, dev/ops, database administrators, server team, storage, cloud, etc) and not just the security stakeholders to drive progress and reputation for GuidePoint.
- Manage MSSP Partner Relationships as well as support GuidePoint Managed Service as a customer advocate to ensure as well as monitor for performance, efficiency, and operations.
- Interface regularly with Project Managers, Account Executives, Sales Operations, and delivery teams to capture relevant client details and intelligence.
- Advise account team on customer roadmap items and opportunities within the account and help drive sales and adoption of GuidePoint services.
- Adhere to GuidePoint Security Core Values.
- Other duties as assigned.
Requirements
- Bachelor’s degree preferred.
- Proficient with Microsoft Office/Microsoft Project/Atlassian Jira/Atlassian Confluence
- Prior Experience running / developing / executing Customer Success Programs for Professional Service firms and/or Vendors within the cybersecurity or Information Technology domain(s).
- Demonstrated knowledge of commercial / vendor program management
- Demonstrated exceptional leadership, communication, time management, facilitation, and organizational skills.
Benefits
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ProgramsProgram ManagementMetrics ReportingSLA ManagementLarge Scale Security Projects
Soft Skills
LeadershipCommunicationTime ManagementFacilitationOrganizational Skills