GuidePoint Security

Sales Operations Specialist

GuidePoint Security

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cyber SecuritySFDC

About the role

  • Use Salesforce.com to generate quotes, track opportunities and process orders.
  • Promptly respond to internal and external inquiries.
  • Suggest creative pricing and payment solutions balancing customer need and pricing policies.
  • Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
  • Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
  • Develop and maintain relationship with GuidePoint key vendors and customers.
  • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
  • Leverage resources and relationships to bring value to customers.
  • Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
  • Work with the team to analyze information and make decisions that benefit GuidePoint Security.
  • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
  • Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.
  • Support new business as well as Renewal Business in a quota bearing environment.
  • Assist the Marketing team with planning and coordinating marketing events in their region, including working with vendors to help sponsor different events, sending out the event invites, and arranging a venue to host the event.
  • Act as a key contact of the customer’s daily interaction with GuidePoint Security and maintain Salesforce.com for accurate forecasting reports.

Requirements

  • High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
  • 3+ years in a customer service/sales support type role.
  • A background in the IT industry is preferred.
  • Prior experience in Customer Relationship Management (CRM) software required. Experience with Salesforce.com preferred.
  • Intermediate level experience with Microsoft Office and Internet Navigation.
  • Technical sales/support and outbound calling experience preferred.
  • Self-motivated with excellent prioritization and multitasking abilities.
  • Must have outstanding attention to detail and commitment to follow-through.
  • Ability to work well with a team.
  • An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
  • Solid Math skills with the ability to calculate margins/discounts, and percentages required.
  • Must be open to receiving constructive feedback and applying it to improve their results.
  • Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
  • Strong written and verbal communication skills.
  • Ability to work flexible work schedule required.
  • U.S. based only (remote workforce primarily)
  • Sedentary work
  • Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
  • Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day