Sales Enablement Manager
Rad AI
Sales Operations Specialist – Renewals
GuidePoint Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date.
- Use Salesforce.com to generate quotes, track opportunities and process orders.
- Promptly respond to internal and external inquiries.
- Suggest creative pricing and payment solutions, balancing customer needs and pricing policies.
- Assist Account Executives with identifying ways to increase profitability of renewals.
- Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
- Develop and retain knowledge of infosec products and industry as well as vendor resources.
- Develop and maintain relationships with GuidePoint’s key vendors and customers.
- Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
- Leverage resources and relationships to bring value to customers.
- Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track requests and opportunities.
- Work with the regional team to analyze information and make decisions that benefit GuidePoint Security.
- Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
- Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.
- Other related duties to support the region as required and assigned.
Requirements
- High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
- 2+ years in a customer service/sales support type role. Renewals experience is a plus.
- A background in the IT industry is preferred but not required.
- Prior experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred.
- Intermediate level experience with Microsoft Office and Internet Navigation.
- Self motivated with excellent prioritization and multitasking abilities.
- Outstanding attention to detail and commitment to follow-through.
- Technical sales/support and outbound calling experience preferred.
- Ability to work well with a team.
- An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
- Solid Math skills with the ability to calculate margins/discounts, and percentages required.
- Must be open to receiving constructive feedback and applying it to improve their results.
- Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
- Strong written and verbal communication skills.
- Ability to work flexible work schedule required.
Benefits
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales supportrenewals experienceCRM softwareSalesforce.comMicrosoft OfficeInternet navigationtechnical salesoutbound callingmath skills
Soft skills
self motivatedprioritizationmultitaskingattention to detailcommitment to follow-throughteamworkpositive attitudedrive for resultsability to deal with ambiguitygood judgment
Certifications
High School DiplomaGEDAssociate Degree
