Clinical Application Support Analyst

GuideIT

Clinical Application Support Analyst role at GuideIT focusing on eCW applications for healthcare. Supporting Customer’s end users while collaborating with teams.

Posted 5/8/2026full-timeFlorida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

act as an eCW Analyst on assigned Customer EHR department team
participate in any required Customer and GuideIT meetings
provide hands on support for Customer approved changes to eCW settings and configurations
using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
complete assigned incidents, requests, and projects related to the eCW and related systems
assist in creating, updating, and resolving issues with eCW vendor
recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary
other duties as assigned

Requirements

What you’ll need

thorough understanding of eCW and related 3rd Party Vendors applications
3+ years of experience with implementation and/or support of eCW
ability to engage with customer team members at all levels (staff level to management)
understands, promotes, and demonstrates customer processes and procedures
aptitude for high productivity and efficiency
strong communication and interpersonal skills
Bachelor's Degree, preferred
industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

Benefits

Comp & perks

competitive pay
performance-based bonuses
401K
health, dental and vision insurance coverage
paid holidays
paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCWimplementationsupportdocumentationincident managementdata analysisconfiguration management

Soft Skills

communicationinterpersonal skillscustomer engagementproblem-solvingproductivityefficiency

Certifications

Electronic Health Records - MEDITECH Systems CertificateBachelor's Degree