GuideIT

NOC Analyst

GuideIT

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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Job Level

Junior

Tech Stack

DNSFirewallsTCP/IPVMware

About the role

  • Monitor infrastructure systems and execute approved patching activities for servers, WAPs, switches, and firewalls
  • Follow defined patching schedules and maintenance windows, including validation and documentation of patch completion
  • Provide overnight monitoring and operational coverage in a 24x7x365 environment
  • Serve as a floating resource, filling in for team members during PTO, holidays, and schedule gaps
  • Engage with Infrastructure teams for downed devices, patch-related issues, and high-priority incidents
  • Perform initial troubleshooting and escalate unresolved incidents appropriately
  • Ensure accurate and complete documentation for all tickets handled
  • Investigate infrastructure and data anomalies to help determine possible root causes
  • Maintain working knowledge of supported systems and associated documentation
  • Perform Level 1 infrastructure activities (incidents and service requests) using established, repeatable procedures
  • Ensure clear handoffs between shifts through detailed ticket notes and communication

Requirements

  • 1+ years of experience in IT support
  • Strong adherence to ITIL standards
  • Experience with Windows Server 2012, 2016, and 2019
  • Basic understanding of networking concepts (TCP/IP, VLANs, DNS)
  • Familiarity with virtualization technologies (VMware or Hyper-V)
  • Experience with ticketing systems and meeting strict SLA timeframes
  • Working knowledge of Active Directory, MFA, and related identity technologies
  • Ability to work overnight shifts on a consistent basis
  • Willingness to operate as a floating team member with schedule flexibility as needed
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Paid holidays
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Performance-based bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportWindows Server 2012Windows Server 2016Windows Server 2019networking conceptsTCP/IPVLANsDNSvirtualization technologiesActive Directory
Soft Skills
adherence to ITIL standardsschedule flexibilitycommunicationtroubleshootingdocumentationoperational coverageteam collaborationattention to detailproblem-solvingcustomer service