IT Operations Associate
GuideIT
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
DNSFirewallsTCP/IPVMware
About the role
- Monitor & patching of infrastructure equipment, Servers/WAPs/Switches/Firewalls
- Engage with Infrastructure teams for downed devices and high priority incidents
- Ensure proper documentation for each ticket handled and escalate when necessary
- Provide support to investigate data anomalies to determine possible root causes
- Maintain a working knowledge of various software & web-based software
- Perform Level 1 infrastructure activities (incidents or service requests) where repeatable procedures can be followed
Requirements
- Strong emphasis following ITIL standards and maintaining PCI compliance of the environment
- Experience with Windows Server 2012, 2016, 2019
- Basic understanding of networking concepts such as TCP/IP, VLANs, and DNS
- Familiarity with virtualization technologies like VMware or Hyper-V
- Knowledge operating within various ticketing systems
- Experience with Active Directory, MFA, etc.
- All candidates will have to be shift flexible. Night, Weekend and Holiday work possibly required
Benefits
- Competitive pay
- Performance-based bonuses
- 401K
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows Server 2012Windows Server 2016Windows Server 2019TCP/IPVLANsDNSVMwareHyper-VActive DirectoryMFA
Soft skills
documentationescalationinvestigationproblem-solvingcommunicationteam collaborationflexibility