Support Engineer

• Act as an eCW Analyst on assigned Customer EHR department team
• Participate in any required Customer and GuideIT meetings
• Provide hands-on support for Customer approved changes to eCW settings and configurations
• Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• Complete assigned incidents, requests, and projects related to the eCW and related systems
• Assist in creating, updating, and resolving issues with eCW vendor
• Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
• Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary

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