ServiceNow Business Analyst

Guidehouse

ServiceNow Business Analyst supporting Guidehouse’s enterprise consulting platforms. Translating business needs into requirements, workflows, and tested ServiceNow solutions.

Posted 9/3/2026full-timeMcLean • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Analysis with a focus on ServiceNow, including requirements gathering, process documentation, and user story creation. Proven ability to collaborate with cross-functional teams and facilitate process improvements in fast-paced environments.

Highest-signal resume keywords

Business AnalysisServiceNow ExperienceRequirements GatheringAgile MethodologiesUser Story Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRequirements GatheringProcess DocumentationUser Story CreationCodingScriptingProcess FlowsAcceptance CriteriaTest PlanningValidation

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsEffective CommunicationCollaboration

Tools & Technologies

ServiceNowAgile Tools

Certifications & Qualifications

Secret Clearance

Industry Keywords

Enterprise TechnologyProcess ImprovementSystem OptimizationCross-Functional CollaborationFast-Paced Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a Business Analyst supporting the Platforms - ServiceNow team
Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives
Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications
Support the design, implementation, and enhancement of ServiceNow solutions across the platform
Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization
Analyze current-state and future-state processes to recommend efficient, scalable solutions
Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively
Assist with testing activities, including test planning, execution support, and validation of delivered functionality
Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards
Travel up to 25% to Guidehouse or client office

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience
A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow
Proven experience with hands on coding and scripting
Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations
Strong understanding of business analysis methodologies, requirements gathering, and process documentation
Experience creating user stories, process flows, use cases, and acceptance criteria
Ability to communicate effectively with both business and technical audiences
Strong analytical, problem-solving, and organizational skills
Experience working in Agile or iterative delivery environments
Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
Ability to obtain Secret clearance
Washington DC/Metro area highly preferred due to client location
Up to 25% travel to Guidehouse or client office

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package