Partner Success Analyst

Guidehouse

Partner Success Analyst supporting federal partners using Guidehouse’s grants management software. Troubleshooting issues, documenting processes, and testing system releases.

Posted 8/17/2026full-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $56,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in grants management and operational analysis, with strong capabilities in technical troubleshooting, user acceptance testing, and effective communication with Federal Partners. Proficient in utilizing Microsoft Office tools and managing customer service interactions efficiently.

Highest-signal resume keywords

Grants ManagementTechnical TroubleshootingUser Acceptance TestingCustomer Service ExperiencePublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringDocumentationRoot Cause AnalysisOperational Issue TrackingSystem Testing

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointSalesforceVisio

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Federal PartnersGrants Management Business ProcessesHelp Desk SupportTicketing SystemSystem Enhancements

About the role

Key responsibilities & impact

Document Federal Partners’ grants management business and operational objectives, including roles, responsibilities, functions, workflows, reports, and unique needs
Identify partner-specific business process improvements and potential GrantSolutions system/service enhancements
Assist with communications to Federal Partners regarding business processes, system updates, and grants management news
Assist the team lead in implementing partner-specific strategy
Learn the software system to provide technical troubleshooting and problem-solving expertise
Become a Subject Matter Expert on system components and provide technical analysis, troubleshooting, and advice on future enhancements
Identify and resolve end-user issues through email, phone, chat, or on-site support
Respond to help desk tickets, support tickets, and user requests with timely, quality results
Track operational issues through resolution and escalate effectively when necessary
Conduct user acceptance and system testing in support of system releases
Analyze release notes and impacts to Federal Partners
Perform root cause analysis of partner-reported issues and collaborate on resolution and remediation
Coordinate and schedule meetings, prepare materials, and respond promptly

Requirements

What you’ll need

Bachelor’s degree and a minimum of 1 year of experience in a customer-facing role, or equivalent combination of education and experience
Strong written and verbal communication skills
Customer service experience and experience handling customers
Strong organizational skills and ability to use technology, resources, and time efficiently
Proficiency in Microsoft Excel, Word, and PowerPoint
Must obtain and maintain a Public Trust Clearance
Technical troubleshooting experience is preferred as a nice-to-have qualification
Requirements gathering/UAT experience is preferred as a nice-to-have qualification
Documentation experience is preferred as a nice-to-have qualification
Experience using an internal ticketing system is preferred as a nice-to-have qualification
Salesforce and Visio experience is a plus
Up to 10% travel required

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account
Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement
Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream, including Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package