Partner Success Analyst

Guidehouse

Partner Success Analyst supporting federal partners using Guidehouse’s grants management software. Documenting workflows, troubleshooting issues, testing releases, and driving resolution.

Posted 8/17/2026full-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $56,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in grants management and customer service, with strong capabilities in technical troubleshooting, documentation, and user acceptance testing. Proficient in managing operational issues and enhancing business processes for Federal Partners.

Highest-signal resume keywords

Grants ManagementTechnical TroubleshootingUser Acceptance Testing (UAT)Customer Service ExperiencePublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DocumentationRequirements GatheringRoot Cause AnalysisOperational Issue TrackingSystem Testing

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointSalesforceVisio

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Federal PartnerGrants Management Business ProcessesHelp Desk ManagementCustomer Facing RoleTechnical Analysis

About the role

Key responsibilities & impact

Document Federal Partner grants management business and operational objectives, including roles, responsibilities, functions, workflows, reports, and unique needs
Identify Federal Partner business process improvements and potential GrantSolutions system or service enhancements
Communicate with Federal Partners about business processes, system updates, and grants management news
Assist the team lead in implementing Partner-specific strategy
Learn the software system to provide technical troubleshooting and problem-solving expertise
Become a Subject Matter Expert on system components to support Federal Partner technical analysis, troubleshooting, and future enhancement advice
Identify and resolve end-user issues and support needs through email, phone, chat, or on-site channels
Manage help desk tickets, support tickets, and user requests to deliver timely, quality results with teammates
Track operational issues through resolution and escalate effectively when necessary
Conduct user acceptance and system testing for system releases
Analyze release notes and impacts to Federal Partners
Perform root cause analysis of Partner-reported issues and collaborate on resolution and remediation
Coordinate and schedule meetings, prepare materials, and respond promptly

Requirements

What you’ll need

Bachelor’s degree and a minimum of 1 year of experience in a customer facing role, or equivalent combination of education and experience
Strong written and verbal communication skills
Customer service experience and experience handling customers
Strong organizational skills using technology, resources, and time efficiently
Proficiency in Microsoft Excel, Word, and PowerPoint
Must obtain and maintain a Public Trust Clearance
Salesforce and Visio experience is a plus
Technical troubleshooting experience preferred as a nice-to-have qualification
Requirements gathering/UAT experience preferred as a nice-to-have qualification
Documentation experience preferred as a nice-to-have qualification
Experience using an internal ticketing system preferred as a nice-to-have qualification
Up to 10% travel required

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account
Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package