Application Support – Operations Engineer

Guidehouse

Application Support Engineer providing Tier 2 and Tier 3 application support for mission-critical applications. Monitoring application health and coordinating deployment activities with development and cloud engineering teams.

Posted 7/28/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $116,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Tier 2 and Tier 3 application support, incident management, and problem-solving within cloud environments. Proficient in monitoring application performance and coordinating deployment activities with cross-functional teams.

Highest-signal resume keywords

Tier 2 And Tier 3 Application SupportIncident ManagementCloud EnvironmentsMonitoring And Ticket Management SystemsPublic Trust Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportTroubleshooting MethodologiesChange ImplementationOperational Procedures DocumentationProduction Operations Experience

Certifications & Qualifications

Federal Or DoD Public Trust

Industry Keywords

Enterprise ApplicationsApplication Health MonitoringAvailability And Performance MonitoringDeployment Support Activities

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide Tier 2 and Tier 3 application support for mission-critical applications.
Support incident management, problem management, and change implementation activities.
Monitor application health, availability, and performance.
Coordinate deployment support activities with development and cloud engineering teams.
Document root causes, operational procedures, and support processes.

Requirements

What you’ll need

Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
Bachelor's degree from an accredited university.
US Citizenship is contractually required.
Minimum of FIVE (5)+ years of overall work experience.
Experience with application support or production operations experience.
Experience supporting enterprise applications in cloud environments.
Knowledge of incident management and troubleshooting methodologies.
Experience with monitoring and ticket management systems.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)