IT Service Desk Specialist

Guidehouse

IT Service Desk Specialist providing technical support for USDA Business IT services and applications. Administering systems and resolving technical issues in a remote environment.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $35,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Microsoft Windows Servers and Active Directory, with a strong focus on troubleshooting, user account maintenance, and providing IT customer service. Proficient in managing ticket queues using ServiceNow and delivering training on web-based systems.

Highest-signal resume keywords

Microsoft Windows Server AdministrationActive Directory ServicesServiceNow TicketingIT Customer ServicePublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Active DirectoryServer TroubleshootingUser Account MaintenanceApplication Deployment SupportGroup Policy DesignSoftware Application OptimizationTechnical Problem ResolutionWeb-Based Systems SupportHelpdesk SupportIT Infrastructure Management

Soft Skills

Analytical SkillsAttention to DetailWritten CommunicationVerbal CommunicationCustomer Management

Certifications & Qualifications

Federal or DoD Public Trust

Industry Keywords

USDA Business ApplicationsCivilian Customer SupportFederal Employees InteractionIT Telecommunications

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Administer Microsoft Windows Servers (Active Directory).
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Manage and work ticket queues in ServiceNow.
Provide 2nd level support for Active Directory Services, client IT and telecommunications.
Support most USDA Business website applications.
Provide some training to end users on new and updated systems and software.
Work with civilian customers as well as Federal employees to trouble shoot issues with websites.
Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.
Perform troubleshooting, maintenance, and optimization of software applications.
Provide training to clients in use of web-based systems and applications.

Requirements

What you’ll need

Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
High School Diploma required.
Minimum THREE (3) years of prior relevant Experience
Prior Experience with ServiceNow ticketing
Minimum TWO (2) years of experience in hands on IT customer service with supporting and troubleshooting and testing Windows systems.
Active Directory environment to include group policy and group policy preferences design and troubleshooting.
Experience with helpdesk support
Strong analytical skills and attention to detail.
Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success.
U.S. Citizen or Green card is required for the position.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)