Senior Business Analyst – ServiceNow

Guidehouse

Senior Business Analyst supporting the Platforms - ServiceNow team at Guidehouse. Gathering and documenting business requirements, enhancing ServiceNow solutions, and collaborating with cross-functional partners.

Posted 7/13/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $98,000 - $163,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Analysis with a focus on ServiceNow, including requirements gathering, user story creation, and process documentation. Proven ability to facilitate cross-functional collaboration and deliver scalable solutions in Agile environments.

Highest-signal resume keywords

ServiceNow ExpertiseBusiness Analysis MethodologiesUser Story CreationAgile Delivery ExperienceProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRequirements GatheringProcess FlowsAcceptance CriteriaUser StoriesUse CasesTesting ActivitiesProcess ImprovementSystem OptimizationFunctional Specifications

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsEffective CommunicationCollaboration

Tools & Technologies

ServiceNowAgile Methodologies

Industry Keywords

Business StakeholdersCross-Functional PartnersTechnical StandardsProject DeliverablesFast-Paced Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a Senior Business Analyst supporting the Platforms - ServiceNow team.
Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
Analyze current-state and future-state processes to recommend efficient, scalable solutions.
Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
A MINIMUM of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in ServiceNow
Proven experience working on several projects
Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
Experience creating user stories, process flows, use cases, and acceptance criteria.
Ability to communicate effectively with both business and technical audiences.
Strong analytical, problem-solving, and organizational skills.
Experience working in Agile or iterative delivery environments.
Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)