Patient Account Representative – Self-Pay, Patient Relations

Guidehouse

Patient Account Representative handling incoming and outgoing calls related to patient accounts. Assisting patients with inquiries and resolving account issues for Guidehouse.

Posted 7/8/2026full-timeLewisville • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Patient Account Representative – Self Pay - Patient Relations is an extension of a client’s business office staff.
Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts.
All client policies and procedures are followed.
Representatives will perform any and all job-related duties as assigned.
Individuals must be able to work an eight hour shift between the hours of 8:00 AM CT - 5:30 PM CT.
Inbound calling emphasis.
Account Review.
EOB knowledge.
Assist patients with policy statuses and insurance verifications.
Customer Service.
Account Updates.
Strong Verbal / Written Communication Skills.
Complete all business-related requests and correspondence from patients.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.

Requirements

What you’ll need

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of education
0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
PC skills in a Windows environment are required
Knowledge and utilization of desktop applications to include Word and Excel is essential
1+ year experience working in a Healthcare or Customer Service setting
Ability to initiate and follow through on projects and work independently with minimal supervision required
Bilingual Spanish preferred.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Insurance ClaimsBillingCodingFollow-UpFinanceAccountingPC SkillsWindows EnvironmentWordExcel

Soft Skills

Strong Written Communication SkillsAbility to Work IndependentlyInitiative