Associate Director – IT Project Manager

Guidehouse

Associate Director responsible for managing major IT projects aligning with ITIL standards. Leading ServiceNow implementations and providing technical guidance to development teams.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $149,000 - $248,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment.
Evaluate performance results and recommend changes affecting project growth and success.
Function as technical expert across multiple ITSM project assignments while supervising project teams.
Coordinate meetings between Government, contractor, and service providers to resolve operational issues.
Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms.
Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
Provide technical expertise and guidance to the ServiceNow development team.
Stay current with ServiceNow products, features, and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
Direct and monitor all aspects of the ServiceNow implementation.
Responsible for quality assurance for all ServiceNow projects.
Conduct reviews of functionality developed by ServiceNow development team and perform testing.
Ensure the security, scalability, and maintainability of ServiceNow solutions.

Requirements

What you’ll need

A Minimum of 7 years of experience.
A Bachelors Degree from an accredited university.
Experience with Software Development Lifecycle methodologies, deliverables, and controls.
Excellent verbal and written communication skills.
Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM.
Experience with Software Development Lifecycle methodologies, deliverables, and controls.
Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
Experience working in an Agile environment.
Strong analytical, problem-solving skills.
Ability to work effectively in a team environment.
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
Desire to learn, grow, and seek increased responsibility.
Ability to self-direct, prioritize, and manage multiple tasks and demands.
Heightened attention to detail when developing technical solutions.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow ModulesITSMITOMCMDBIRMTechnical AssessmentsQuality AssuranceTechnical DesignProject ManagementPerformance Evaluation

Soft Skills

Excellent Communication SkillsAnalytical Problem-SolvingTeam CollaborationInterpersonal SkillsAttention to Detail

Certifications

Bachelor's Degree