Manager, Notification of Admission

Guidehouse

Manager of NOA Services leading operations in healthcare admission notifications. Driving team performance and client relationships at Guidehouse.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $116,000 per yearWebsite

About the role

Key responsibilities & impact

Directly supervise and support onshore and offshore NOA Patient Access Representative teams.
Assign, prioritize, and monitor daily work queues to ensure timely completion of payer notifications.
Serve as the primary operational liaison between Guidehouse and client departments, including Patient Access, Case Management, Utilization Review, Revenue Integrity, Health Information Management, and Revenue Cycle leadership.
Provide hands-on support for complex accounts, escalations, payer issues, and workflow challenges.
Monitor daily admission volumes, staffing capacity, productivity, and service level performance.
Develop and maintain staffing plans to support client needs and volume fluctuations.
Lead onboarding, training, mentoring, and performance coaching for NOA staff.
Develop, maintain, and continuously improve Standard Operating Procedures, work instructions, and training materials.
Conduct quality assurance reviews and identify opportunities for process improvement.
Ensure compliance with payer-specific notification requirements and client contractual obligations.
Lead regular operational meetings with Guidehouse and client leadership teams.
Identify trends contributing to notification-related denials and implement corrective action plans.
Develop performance dashboards and operational reports for internal and client stakeholders.
Coordinate closely with offshore leadership to ensure alignment of workflows, quality standards, and productivity expectations.
Participate in implementation planning, workflow design, and transition activities for new client engagements.
Promote a culture of accountability, teamwork, customer service, and operational excellence.

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business Administration, or related field; or equivalent combination of education and experience.
Minimum three years of hands-on experience performing Notification of Admission, authorization, utilization management support, or related payer notification functions.
Minimum three years of healthcare operations leadership or supervisory experience.
Demonstrated experience managing remote teams, including offshore resources.
Strong understanding of hospital inpatient and observation workflows.
Knowledge of commercial, Medicare, Medicaid, and managed care payer notification requirements.
Experience working with hospital electronic medical record systems, including Epic and/or Meditech.
Experience developing operational workflows, SOPs, and training programs.
Strong analytical, organizational, and problem-solving skills.
Excellent communication, presentation, and stakeholder management abilities.
Proficiency in Microsoft Excel, Outlook, PowerPoint, Teams, and reporting tools.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Notification of Admissionutilization managementpayer notification functionsoperational workflowsStandard Operating Proceduresquality assurancedata analysisperformance dashboardshospital workflowstraining programs

Soft Skills

leadershipteamworkcustomer serviceoperational excellenceanalytical skillsorganizational skillsproblem-solving skillscommunication skillspresentation skillsstakeholder management