Patient Account Representative – Self Pay

Guidehouse

Patient Account Representative handling incoming and outgoing patient calls for the healthcare sector. Responsible for account resolution and assistance with insurance verifications.

Posted 6/12/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts.
All client policies and procedures are followed.
Perform any and all job-related duties as assigned.
Receiving incoming calls and making outbound calls and soft collections.
Inbound calling emphasis Account Review EOB knowledge.
Assist patients with policy statuses and insurance verifications.
Complete all business-related requests and correspondence from patients.
Complete all assigned projects in a timely manner.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.

Requirements

What you’ll need

High School Diploma/GED OR 3 Years of Relevant Experience in lieu of the education
0-2+ years working within the following sectors: insurance, business, finance or customer service
Working knowledge can be of the following: healthcare, insurance claims, billing, finance, accounting or customer service-related responsibilities
Be Bilingual (Conduct business in both English and Spanish comfortably)
PC skills in a Windows environment - specifically knowledge and utilization of desktop applications like Microsoft Word and Excel
Familiarity with Electronic Health Record Systems (e.g. Epic Systems)
1+ year experience working in a Healthcare or Customer Service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance claimsbillingaccountingcustomer serviceEOB knowledgeproject managementdata entryaccount adjustmentsinsurance verificationdemographic information update

Soft Skills

communicationindependenceproblem-solvingtime managementbilingual

Certifications

High School DiplomaGED