Delivery Director, ServiceNow

Guidehouse

Associate Delivery Director at Guidehouse leading ServiceNow implementation and support engagements. Responsible for business development and ensuring successful delivery in State and Local Government segments.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $149,000 - $248,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
Drive business development in the sector, including: Supporting the execution of the segment strategy evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
Support the practice leadership team to develop Sales strategies for growing the practice.
Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year
Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.
Support to develop thought leadership content and marketing material.
Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

Requirements

What you’ll need

Minimum of SEVEN (7) years of professional experience
A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.
US Citizenship preferred for this role
Travel Requirements: Willingness to travel up to 25%
Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
Active ServiceNow certifications or ability to achieve relevant certifications upon hire
Expert business development skills as well as managing relationships with both clients and internal stakeholders
Business operations and/or strategic planning experience
Demonstrable skills of managing multiple clients
Exceptional communication and presentation skills
Bachelor’s degree required
Experience with Project Management and Agile Scrum or SAFe delivery standards

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow ApplicationsServiceNow PlatformProject ManagementAgile ScrumSAFe delivery standardsBusiness analysisRevenue management

Soft Skills

Business developmentRelationship managementCommunication skillsPresentation skillsMentoringStrategic planning

Certifications

ServiceNow certifications