Salesforce Business Analyst

Guidehouse

Salesforce Business Analyst providing production and enhancement support for Salesforce applications. Involved in incident management, documentation, and backlog grooming with technical teams.

Posted 6/6/2026full-timeSan Antonio • Florida, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents.
Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency.
Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues.
Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes.
Support incident resolution by validating fixes in lower environments and confirming successful remediation in production.
Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle.
Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design.
Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for development and configuration.
Partner with Salesforce Developers and Administrators to refine scope, validate feasibility, and align enhancements to existing platform patterns.
Support UAT and functional validation by executing test scenarios, documenting results, and confirming enhancements meet acceptance criteria.
Assist in maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities.
Ensure changes adhere to established change control, release management, and auditability standards, especially in public-sector or regulated environments.
Help identify opportunities to reduce recurring issues and technical debt through clearer requirements, documentation, and process improvements.
Support periodic review of Salesforce seasonal releases by helping assess potential business impacts and recommended mitigations.

Requirements

What you’ll need

Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)
Minimum of THREE (3) years of professional experience
U.S. Citizenship is contractually required.
Ability to commute to or work from the San Antonio Guidehouse office.
Ability to undergo a Guidehouse background check as part of the onboarding process
Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications).

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisincident resolutionuser story creationacceptance criteria developmentfunctional requirements documentationtest scenario executionSalesforce core functionalitySales CloudService Cloudautomation logic

Soft Skills

communicationstakeholder managementproblem-solvingprioritizationcollaborationdocumentationanalytical thinkingprocess improvementuser engagementadaptability