Program Manager – Technical Support, User Engagement

Guidehouse

Program Manager overseeing technical support and user engagement for federal data access program. Leading project management with a focus on federal operations and program performance.

Posted 5/27/2026full-timeBethesda • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $141,000 per yearWebsite

About the role

Key responsibilities & impact

Provide overall leadership for technical support, user engagement, and program operations
Manage execution of Data Use Agreements (DUAs), Privacy Board activities, and user engagement tasks
Oversee program reporting, PRA clearance activities, and SORN development and coordination
Ensure timely delivery of monthly program performance reports
Coordinate cross‑functional teams supporting user engagement, training, and outreach

Requirements

What you’ll need

PhD in health services, social sciences, economics, or behavioral research
Minimum of two (2) years of experience managing projects
Deep knowledge of federal program operations and procedures
Experience with CMS data
Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.
Experience managing federally funded user engagement programs
Experience coordinating privacy and compliance activities
Strong written and verbal communication skills

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program operationsproject managementdata use agreementsprivacy complianceprogram reportingSORN developmentuser engagementfederal program operationsCMS datafederally funded programs

Soft Skills

leadershipcommunicationuser engagementtrainingoutreach

Certifications

PhDFederal Public TrustDoD Public Trust