Associate Director – Patient Access Operations, Education, Quality

Guidehouse

Associate Director for Patient Access Operations in a global firm growing the healthcare services portfolio. Leading initiatives and client engagement with a strong focus on education and quality metrics development.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $89,000 - $148,000 per yearWebsite

About the role

Key responsibilities & impact

As an Associate Director- Patient Access Operations, Education and Quality, you will act and lead in a manner that is reflective of the philosophy, vision, and values of Healthcare Management Solutions.
Integrates these values throughout all initiatives and efforts.
Uses a proactive leadership style to model and promote a culture of trust and communication.
Building relationships and managing client relationships while growing the Guidehouse portfolio.
Serve as client services liaison.
Create, provide, and present reports and statistical information for clients and senior management.
Monitor client revenue, metrics and financial performance.
Demonstrate knowledge of billing and coding regulations.
Demonstrate proficiency with registration, eligibility, and third-party verification, billing and collections.
Extensive experience with healthcare hospital billing systems including electronic claims and authorizations, to maximize revenue and cash flows.
Develop and oversee Patient Access education and quality programs across both onshore and offshore teams.
Develops standardized operational procedures and supporting materials related to Patient Access Department.
Leverage extensive knowledge of front and back-end billing operations.

Requirements

What you’ll need

Requires a Bachelor's Degree and a minimum 10 years of prior relevant experience or Associate's Degree and a minimum 12 years of prior relevant experience.
A minimum of two years of people leadership experience is required.
Be able to travel 75% of the time.
Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting.
Experience in team education, training, and the development and implementation of quality performance initiatives.
Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid/Medi-Cal, Social Security Disability, Champ VA, Supplemental Security Income Disability, etc.
Experience in pediatric revenue cycle services or operations.
Flexibility and ability to handle multiple concurrent activities and change.
Ability to work independently and meet deadline constraints.
Degree in finance, accounting or healthcare.
Experience utilizing multiple EMR and registration systems

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing regulationscoding regulationsregistrationeligibility verificationthird-party verificationbilling and collectionshealthcare hospital billing systemselectronic claimsauthorizationspatient access education

Soft Skills

proactive leadershiptrust buildingcommunicationrelationship managementteam educationtraining developmentquality performance initiativesflexibilityindependencedeadline management

Certifications

Bachelor's DegreeAssociate's Degree