The Dynamics 365 Sales CRM Architect (Associate Director) is responsible for owning the enterprise architecture, technical strategy, and long‑term evolution of Guidehouse’s CRM platform.
This role serves as the technical authority for Dynamics 365 Sales, ensuring solutions are scalable, secure, and aligned with business and technology strategy.
Partners with business and IT leadership to define CRM platform strategy, roadmap, and architectural direction.
Collaborates with stakeholders to shape and validate business requirements, ensuring alignment with enterprise CRM standards and long-term platform goals.
Reviews business requirements and functional specifications to define and approve solution architectures and technical design approaches.
Provides architectural guidance and estimation oversight to support planning, business cases, and prioritization decisions.
Applies advanced technical and architectural expertise to recommend scalable, secure, and sustainable solutions that meet enterprise business needs.
Establishes and enforces architecture standards, design patterns, and best practices across Dynamics 365 Sales and the Power Platform.
Oversees the design, development, testing, and implementation of CRM solutions, ensuring adherence to SDLC controls and enterprise governance.
Evaluates Dynamics 365 Sales and Power Platform OOTB capabilities, low-code, and custom development options, balancing speed, cost, risk, and maintainability.
Stays current with Microsoft roadmap, platform capabilities, and industry trends to ensure Guidehouse CRM tooling remains modern and strategically positioned.
Provides technical leadership across multiple initiatives and workstreams, guiding Technical Leads and senior developers.
Serves as an escalation point for complex CRM issues, overseeing root cause analysis and ensuring systemic resolutions.
Partners with cross-functional IT teams to ensure reliable operations, integrations, and platform health across environments.

Requirements

Bachelor’s degree plus 10 years of prior relevant experience OR 14 years of prior relevant experience in lieu of degree.
6+ years of hands-on experience with Dynamics 365 Sales (cloud) in enterprise environments, including 3+ years in an architecture or senior technical leadership role.
Deep expertise in Microsoft Dynamics 365 Sales, Power Platform, and CRM business processes, with an enterprise architecture mindset.
Demonstrated experience designing and governing multi-environment, enterprise-scale SaaS implementations.
Strong understanding of SDLC methodologies, architecture governance, and delivery controls.
Knowledge of ITIL process framework, including Incident, Problem, Change, and Service Level Management.
Excellent verbal and written communication skills, with the ability to influence senior technical and business stakeholders.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Dynamics 365 SalesPower Platformenterprise architectureSaaS implementationsSDLC methodologiesarchitecture governancetechnical designlow-code developmentcustom developmentroot cause analysis

Soft Skills

communication skillsinfluencing skillsleadershipcollaborationstakeholder managementproblem-solvingstrategic thinkingtechnical guidanceestimation oversightbusiness requirement validation