The LMS Administrator / Training Coordinator will play a key role in the success of Guidehouse people’s career development.
The LMS Admin will create learning modules and employee experience opportunities in our Cornerstone learning management system and document upgrades in our tracking documents.
The LMS Admin will also provide service and support for our people by responding to customer service through our ServiceNow system.
This position will work directly with content owners and facilitators from the business and assist with their ability to use instructor admin tools in Cornerstone.
The role will be an active participant in process improvement and innovation to bring world-class training to the workforce.
The position will report to our LMS Lead and work with the global Learning & Development team.

Requirements

Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree.
4+ years of professional experience in Client Services, Sales or related areas.
At least one year of experience as an LMS Administrator or Cornerstone
Proven experience creating learning modules on the Cornerstone LMS including creating/implementing/updating tests and surveys, courses and classes, categories, content, activities and tasks, granting credit and closing classes, and more
Strong written and verbal communication skills
Capacity to process and utilize diverse information including organizational structure, drivers of business change, eLearning content libraries, and the functionalities of the learning management system
Attention to detail to repeat routine tasks accurately and utilize tracking tools for system and process updates
Desire to take responsibility for own actions and working accordingly to get the job done
Ability to follow directions to meet current quality standards and contribute ideas to improve processes and user experience
A customer service mindset to ensure matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality
Proficient in M365 Copilot, Microsoft Word, Excel, Teams, and Outlook
Ability to take on other duties as assigned and as needed with a positive and willing attitude.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LMS Administrationlearning module creationtest implementationsurvey creationcourse managementcontent managementtracking tools utilizationprocess improvementeLearning content librariescustomer service

Soft Skills

strong written communicationstrong verbal communicationattention to detailresponsibilityability to follow directionscustomer service mindsetpositive attitudewillingness to take on dutiesorganizational skillsinnovation