Provide production support for a DOD client operating within the Navy ERP environment.
Serve as a trusted advisor to the client, offering insights into Navy ERP operations, data flows, and compliance requirements to prepare for the S/4HANA transition.
Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support, and Tier 3 technical teams.
Analyze system behavior and recommend functional solutions aligned with Navy ERP standards and SAP public sector best practices.
Collaborate with cross-functional teams to support enhancements, testing, and deployment activities.
Document resolutions, create knowledge base articles, and contribute to continuous improvement of support processes.

Requirements

Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
Bachelor's degree.
An additional four (4) years of relevant experience may be substituted for the Bachelor's degree.
FIVE (5) or more years of experience supporting SAP sustainment for DoD or federal agencies in their ERP programs.
Familiarity with the transition planning from ECC to S/4HANA migration strategies.
Strong understanding of Navy (NAVAIR) business operations, financial processes, procurement, warehouse management, and SAP configuration standards.
Familiarity with Navy-specific logistics and supply chain operations, including aviation maintenance and depot-level support.
Expertise in Navy ERP systems requirements, operational needs, test and evaluation, and training.
Cross-functional SAP ECC and S/4HANA support, including FICO, MM, SD, IM, PM, PS, HR, EWM, and SCM processes.
Proven experience in SAP production support, including issue triage, root cause analysis, and resolution.
Excellent communication skills and the ability to work in a fast-paced, mission-critical environment.
Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
Understanding of DoD financial audit readiness and compliance requirements.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAPS/4HANANavy ERPECCFICOMMSDIMPMPS

Soft Skills

communicationproblem-solvingcollaborationanalytical thinkingadaptabilitycustomer servicedocumentationcontinuous improvementteamworktrusted advisor

Certifications

Federal or DoD SECRET security clearanceBachelor's degree