Provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response
Utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users
The contractor’s service delivery shall be aligned and integrated with USACE’s current environment (i.e., ServiceNow) and future environment
Develop and deliver service management documents as established in support of this TO and as requested by the Government

Requirements

US Citizenship is required
Bachelor's degree or additional four years of exp required in lieu of degree
0-2 years experience as a Business Analyst
Basic understanding of IT service management, knowledge of office tools and activities
Proficient with presentation and web communication tools
Ability to communicate complex technical problems to a non-technical audience
Excellent verbal and written communication skills
An ACTIVE and MAINTAINED 'SECRET' Federal or DoD security clearance

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

program managementIT infrastructurecybersecurity servicesengineering designtelecommunications servicesstrategic analysisInformation Technology Infrastructure Library (ITIL)Information Technology Service Management (ITSM)service management documentationBusiness Analyst

Soft skills

communication skillsability to communicate complex technical problemsverbal communicationwritten communication

Certifications

SECRET Federal security clearance