Provide technical leadership for end-user research initiatives with domain expertise in user experience optimization.
Establish research goals and plans that meet service delivery objectives.
Direct and control research activities with overall responsibility for methodology and staffing.
Interface with senior management regarding user requirements and service design recommendations.
Provide service delivery in accordance with ITIL v4, or current version, and in alignment with the ServiceNow Common Service Data Model (CSDM).
Develop and deliver service management documents as established in support of this TO and as requested by the Government.
The contractor shall provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response.
The contractor shall utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.

Requirements

US Citizenship is required
Bachelor's degree or additional four years of exp required in lieu of degree.
At least 5 years experience supporting large IT programs for DoD.
At least two years experience leading issues analysis, including responsibility for producing and presenting deliverables for senior audiences.
Experience with end user research.
Ability to communicate complex technical problems to a non-technical audience
Excellent verbal and written communication skills
An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

user experience optimizationITIL v4ServiceNow Common Service Data Modelprogram managementIT infrastructurecybersecurity servicesengineering designtelecommunications servicesstrategic analysisemergency response

Soft skills

technical leadershipcommunication skillsissues analysispresentation skillsservice deliveryinterfacing with senior managementgoal settingteam managementproblem-solvingcustomer focus

Certifications

Bachelor's degreeSECRET Federal security clearance