Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment
Evaluate performance results and recommend changes affecting project growth and success
Function as technical expert across multiple ITSM project assignments while supervising project teams
Coordinate meetings between Government, contractor, and service providers to resolve operational issues
Responsible for assembling all contractor performance data and ensuring proper entry into the clients Performance Measurement System
Support the Government and third-party vendors, as required, in development of a data model and automation of performance data entry into the system
Develop a process to validate performance metric data collection
Provide automated performance data for all identified performance metrics (e.g., Service Level Agreements (SLAs), Acceptable Quality Levels (AQLs)) identified by the Government
Provide monthly analysis for each performance metric
Provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response
Utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users

Requirements

At least 7 years providing project management support to large DoD IT programs
3 years experience leading IT project management; expertise with ITIL, ITSM, Agile and DEVOPS
Experience building and managing IT project plans, schedule and scope
US Citizenship is required
Bachelor's degree or additional four years of experience required in lieu of degree
An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ITIL v4ITSMAgileDEVOPSproject managementdata modelingperformance metricsautomationcybersecurityengineering design

Soft skills

leadershipcommunicationcoordinationanalysisproblem-solvingsupervisionstrategic planningcollaborationevaluationrecommendation

Certifications

Bachelor's degreeSECRET security clearance