Guidehouse

Associate Director – IT Project Manager

Guidehouse

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $149,000 - $248,000 per year

Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment.
  • Evaluate performance results and recommend changes affecting project growth and success.
  • Function as technical expert across multiple ITSM project assignments while supervising project teams.
  • Coordinate meetings between Government, contractor, and service providers to resolve operational issues.
  • Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms.
  • Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
  • Provide technical expertise and guidance to the ServiceNow development team.
  • Stay current with ServiceNow products, features, and industry trends to drive innovation.
  • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
  • Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
  • Direct and monitor all aspects of the ServiceNow implementation.
  • Responsible for quality assurance for all ServiceNow projects.
  • Conduct reviews of functionality developed by ServiceNow development team and perform testing.
  • Ensure the security, scalability, and maintainability of ServiceNow solutions.

Requirements

  • A Minimum of 7 years of experience
  • A Bachelors Degree is required.
  • Experience with Software Development Lifecycle methodologies, deliverables, and controls.
  • Excellent verbal and written communication skills.
  • Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM.
  • Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
  • Experience working in an Agile environment.
  • Strong analytical, problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
  • Desire to learn, grow, and seek increased responsibility.
  • Ability to self-direct, prioritize, and manage multiple tasks and demands.
  • Heightened attention to detail when developing technical solutions.
Benefits
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITIL v4Software Development LifecycleAgileITSMITOMCMDBIRMtechnical assessmentsquality assurance
Soft skills
verbal communicationwritten communicationanalytical skillsproblem-solving skillsteamworkinterpersonal skillsclient relationship managementtraining facilitationself-directionattention to detail
Certifications
Bachelor's DegreeITIL certificationServiceNow certification