Guidehouse

ServiceNow Business Analyst

Guidehouse

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $92,000 - $153,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNow

About the role

  • Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
  • Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
  • Translating complex business requirements into technical designs and solutions using ServiceNow.
  • Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
  • Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
  • Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
  • Staying current with ServiceNow products, features, and industry trends to drive innovation.
  • Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
  • Building functional work products such as, but not limited to, process maps, design documents, and communications.
  • Supporting functional product testing and training activities.
  • Creating technical and functional documentation for ServiceNow solutions.

Requirements

  • Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
  • A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience
  • A bachelor’s degree in Computer Science, Engineering, Business, or a related field is required
  • Agile, SCRUM, or SAFe certifications
  • Experience with Software Development Lifecycle methodologies, deliverables, and controls
  • Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
  • Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
  • Experience working in an Agile environment
  • Ability to self-direct, prioritize, and manage multiple tasks and demands
Benefits
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave
  • 401(k) Retirement Plan
  • Group Term Life and Travel Assistance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  • Transit and Parking Commuter Benefits
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Care.com annual membership
  • Employee Assistance Program
  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowAgileSCRUMSAFeSoftware Development LifecycleGRCSPMITSMApp EngineScoped Apps
Soft skills
client interactionrequirement translationstakeholder engagementprocess designtechnical assessmentdocumentationtraining facilitationself-directionprioritizationtask management
Certifications
Agile certificationSCRUM certificationSAFe certification