Patient Account Representative – Medicare, Medicaid, Commercial Claims
Guidehouse
full-time
Posted on:
Location Type: Hybrid
Location: El Segundo • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $38,000 - $63,000 per year
Job Level
Mid-LevelSenior
About the role
- The Insurance Patient Account Representative (Hospital Claims) is responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances
- Complete all business-related requests and correspondence from patients and insurance companies
- Responsible for working on 40-70 Accounts Per Day
- Complete all assigned projects in a timely manner
- Assist client and patients in all requested tasks
- Communicate to Guidehouse management areas of concern or areas of improvement
- Research and respond to all patient inquiries received by telephone and mail
- Update patient demographic information and initiate account adjustments
- Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections
Requirements
- High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED
- 0-2+ year's experience in office, business, operations, customer service or healthcare field
- Previous experience working in insurance portals
- PC skills in a Windows environment
- Knowledge and utilization of desktop applications to include Word and Excel is essential
- Ability to initiate and follow through on projects and work independently with minimal supervision
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementinsurance claims processingdata entryproject managementcustomer serviceaccount adjustmentspatient inquiries resolutionaccount balance resolutioninsurance portal navigationWindows PC skills
Soft skills
communicationproblem-solvingindependencetime managementattention to detailorganizational skillsinitiativecustomer relationsadaptabilitycollaboration
Certifications
High School DiplomaGED