Product Designer

• Provide technical and managerial leadership for end-to-end IT service design initiatives supporting the U.S. Army Corps of Engineers (USACE).
• Apply domain expertise in service optimization to develop and implement innovative service design strategies that enhance mission effectiveness, operational efficiency, and user satisfaction.
• Oversee service design activities, staffing, and methodologies, ensuring alignment with DoD standards and USACE objectives.
• Lead the design and optimization of IT services that directly support USACE mission delivery and operational goals.
• Establish service design goals, frameworks, and plans that align with DoD enterprise architecture and service management standards.
• Direct and manage service design teams, ensuring effective use of innovation methodologies and appropriate staffing to meet project demands.
• Oversee the full lifecycle of service design activities, from requirements gathering and conceptual design to implementation and continuous improvement.
• Interface with USACE stakeholders, senior DoD leadership, and technical teams to align service delivery strategies with mission needs and user expectations.
• Promote service design best practices, including user-centered design, agile delivery, and performance-based outcomes.
• Ensure compliance with DoD cybersecurity, acquisition, and governance policies throughout the service design process.

IT Service Design Lead – USACE Mission Support

Director, Product Design

Digital Learning Experience Design Manager

Senior UX Designer

UX Design Lead

Lead Product Designer