Senior Business Support Coordinator

Guidehouse

Business support coordinator supporting Guidehouse’s Defense Health Agency revenue-cycle modernization initiatives. Coordinating operations, communications, stakeholders, deliverables, and executive reporting.

Posted 9/9/2026full-timeSan Antonio • Texas, Virginia • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program operations and project coordination within healthcare-related government programs, with strong capabilities in stakeholder engagement and communication. Proficient in utilizing tools like ServiceNow and Microsoft Office Suite to enhance operational efficiency and support leadership activities.

Highest-signal resume keywords

Program Operations SupportStakeholder EngagementServiceNow Workflow ManagementHealthcare Administration KnowledgeProject Coordination Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationRevenue Cycle ManagementHealthcare OperationsOrganizational GovernanceOperational ReportingAction Item TrackingExecutive Briefing PreparationDashboard DevelopmentChange ManagementDocument Management

Soft Skills

Strong Written CommunicationInterpersonal CommunicationOrganizational SkillsAttention to DetailAdaptability

Tools & Technologies

Microsoft Office SuiteServiceNowMHS GENESIS

Certifications & Qualifications

CAPMPMPLean Six Sigma

Industry Keywords

Defense Health AgencyDepartment of DefenseMilitary Health SystemsHealthcare-related Government ProgramsPublic Trust

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Support the Defense Health Agency Revenue Cycle Modernization and Innovation team with operational coordination, communications support, stakeholder engagement, and administrative oversight
Work with leadership, project teams, and clients to facilitate communication, monitor activities, support decision-making, and keep program priorities on track
Coordinate day-to-day business support activities in a fast-paced environment
Track action items, deliverables, and timelines
Prepare, organize, and maintain documents, reports, meeting materials, and project-related information
Coordinate stakeholder meetings, follow-ups, and cross-functional collaboration
Provide general administrative and operational support to improve efficiency and respond to evolving business needs

Requirements

What you’ll need

Must be able to obtain and maintain a Federal or DoD Public Trust; approved adjudication required prior to onboarding
Active Public Trust or Suitability preferred
Bachelor's degree
Three (3) years or more experience supporting program operations, project coordination, stakeholder engagement, communications, administration, or related functions
Ability to travel up to 25%
Experience supporting DHA, MHS, DoD, or healthcare-related government programs preferred
Experience authoring SBARs or equivalent structured decision papers preferred
Experience utilizing ServiceNow for workflow management, ticket tracking, reporting, and dashboard development preferred
Working knowledge of revenue cycle management, healthcare administration, patient administration, healthcare operations, or military health systems preferred
Familiarity with MHS GENESIS preferred
Experience supporting executive leadership and stakeholder engagement activities preferred
Experience coordinating geographically dispersed organizations and teams preferred
Knowledge of organizational governance, operational processes, and change management initiatives preferred
CAPM, PMP, Lean Six Sigma, or related certification preferred
Strong proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint
Experience coordinating meetings, tracking action items, managing multiple priorities, and supporting leadership and stakeholder engagements
Strong written, verbal, and interpersonal communication skills
Ability to translate complex information into concise, actionable, audience-appropriate communications
Experience managing trackers, staffing information, training records, operational reporting, and administrative processes
Strong organizational skills and attention to detail
Ability to work independently and adapt to changing priorities in a dynamic environment
Experience preparing executive briefings, PowerPoint presentations, status reports, dashboards, and leadership communications

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Flexible benefits package
Travel up to 25%