Senior Director, Health Plan – Self-Funded Employer Relationships

Guide Healthcare

Senior Director overseeing client transitions and executive relationships handling healthcare value-based services. Responsible for ensuring operational performance and strategic growth at Guidehealth.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Client Transition, Implementation & Lifecycle Ownership
Serving as the executive owner of new client transitions from Sales to contract execution.
Leading formal handoff process from Sales to Operations, ensuring scope clarity, contractual alignment, performance guarantees, and implementation readiness.
Working with Operations to develop a summary implementation plan that can be used for client alignment and tracking
Establishing implementation governance structure, milestone tracking, and executive reporting cadence.
Ensuring on-time, on-budget, and contractually compliant go-live.
Partnering with implementation, operational, and consultative teams to drive successful onboarding.
Transitioning the client from the implementation phase to steady-state servicing with clear performance baseline metrics and first-year value roadmap.
Maintaining continuous lifecycle ownership through renewal and expansion.
Executive Relationship Ownership
Building trusted, C-suite relationships (HR, Finance, Benefits, Population Health leadership).
Leading recurring executive business reviews (QBRs), performance reviews, and strategic planning sessions.
Performance Accountability & Operational Integration.
Overseeing Guidehealth accountability for: Total cost of care (TCOC)
Data-Driven Value Creation. Analyzing client-specific claims, utilization, quality, and engagement data to identify: Cost containment opportunities.
Strategic Growth & Expansion. Identifying opportunities for service expansion within existing accounts.
Member & Patient Experience Excellence.

Requirements

What you’ll need

4+ years of experience in healthcare client service and strategy, program implementation, and/or support for value-based care services and technologies.
Demonstrated experience leading client implementations and cross-functional onboarding processes.
Healthcare and value-based care dynamics
Utilization management processes
Claims processing and benefit administration
Population health analytics
HEDIS quality measurement
Demonstrated experience managing executive-level client relationships.
Strong financial acumen with ability to analyze cost-of-care drivers and ROI.
Exceptional communication and executive presentation skills.
Ability to travel up to 50% to client locations.

Benefits

Comp & perks

Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
Support Your New Family: Guidehealth offers paid parental leave to give you the time you need.
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program implementationdata analysisclaims processingbenefit administrationpopulation health analyticsHEDIS quality measurementcost containmentfinancial analysisROI analysismilestone tracking

Soft Skills

executive relationship managementcommunication skillspresentation skillsstrategic planningperformance accountabilitytrust buildingcross-functional collaborationclient serviceleadershipproblem-solving