Guide Healthcare

Bilingual

• Patient Engagement & Navigation: Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers. Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs. Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Care Coordination & System Navigation: Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up. Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Documentation & Technology: Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems. Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Collaboration & Performance: Work independently while collaborating closely with Guidehealth case management teams and medical practice staff. Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.

Medical Assistant – Bilingual Hindi Speaker