Guide Healthcare

Medical Assistant, Bilingual

Guide Healthcare

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $21 - $24 per hour

Job Level

JuniorMid-Level

About the role

  • Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
  • Functioning independently and being a highly collaborative team member as an extension of medical practice.
  • Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
  • Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
  • Understanding the referral and prior authorization process.
  • Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
  • Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
  • Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
  • Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
  • Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
  • Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.

Requirements

  • Certified or Registered Medical Assistant required with 2 or more years of experience.
  • Must be bilingual (English/Spanish)
  • A love for patient coordination to serve people with complex medical and social needs.
  • Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
  • Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
  • Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
  • Experience and understanding of medical terminology and the function of a primary care physician practice.
  • Knowledge of the social determinants of health.
  • Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
  • Proficiency in Microsoft Office: Outlook, Word, Excel
  • Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner.
  • Ability to balance competing priorities while remaining detail oriented and focused.
  • Exceptional written, visual and verbal communication skills.
  • Ability to track the progress of multiple tasks while ensuring that tasks are completed.
  • Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
  • Demonstrated ability to work successfully in a remote work environment.
  • Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
  • Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
  • Performance of other duties as assigned.
  • Compliance with all Guidehealth policies and procedures.
Benefits
  • Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
  • Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
  • Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
  • Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
  • Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
  • Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
  • Support Your New Family: Guidehealth offers paid parental leave to give you the time you need.
  • Learn and Grow: Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Certified Medical AssistantRegistered Medical Assistantmotivational interviewingcritical listening skillsbehavioral change managementmedical terminologyElectronic Health Recordscare management analyticsMicrosoft OfficeeClinicalWorks
Soft skills
patient coordinationempathypatienceprofessionalismrespectconversation skillsdetail orientedindependent workcommunication skillstask management
Certifications
Certified Medical AssistantRegistered Medical Assistant